Frequently Asked Questions

Hey there Shop Owners! Scroll down for Shop Owner Specific FAQs!

If you have a question that isn't answered here, please let us know!  It just might be helpful to other people as well. info@fibercrafty.com 

 GENERAL FAQs

» What exactly is FiberCrafty?

FiberCrafty is a new marketplace option for the fiber crafting community. It’s like a vendor hall without the event. It’s like a matchmaker for the people who want to buy fiber related supplies and stuff and the people with stuff for sale. The primary focus at this time is for goods and tools to help knitters, crocheters, weavers, and spinners. Maybe one day we will branch into other needle arts but we figured we would start with what we know.

» Why is FiberCrafty different?

  • Part 1. Have you heard the importance of location, location, location? Well, it still applies although it is no longer limited to a physical location.  As you no doubt pride yourself on your stash enhancing skills, you want to be at the right time and place for that next acquisition.  If you are also a small business owner, you want your products in front of the people who will be appreciative and purchase them.  Another way to think about it is vending at a festival. Would you prefer to set up a booth at the local community art festival? Or at a local fiber festival?  Me too. Not only would I rather set up a booth there, but I would also rather shop there.

  • Part 2. I love a good filter when online shopping, don’t you? FiberCrafty has the ability to filter through listed postings with terms specific to fiber crafting - how about that red-purple, corriedale, fingering weight yarn with a touch of sparkle?

  • Part 3. Raise your hand if you have ever struggled to find an online shop you heard about.  Well, we know that after you heard about Suzy Sparkle’s yarn on your favorite podcast, you immediately searched for the online shop. But you didn’t know she spelled it Susie. We are making your searches a little easier.

  • Part 4. Saving the best for last, FiberCrafty was designed by fiber crafty people for fiber crafty people. Our sole focus is this niche so our updates and enhancements are only going to make us better. Speaking of which, we want your ideas and suggestions so don’t hold back!

» Who is FiberCrafty designed for?

FiberCrafty is designed for the people who are… well… fiber crafty. People looking for their next project bag, beautiful crochet hook, or that perfect blue, kettle dyed yarn. And the businesses that have these fiber crafty supplies to sell. Our general rule of thumb is that the audience for FiberCrafty has shared interests in Ravelry and/or attending fiber festivals.

» How do I know my information is safe on FiberCrafty?

All of our payment processing is handled through Paypal and Payment information is stored securely through our PCI Compliant payment service, which is Braintree by Paypal.  

While we do store some information on our server, such as your email address and name, we do not store any of your credit card or other payment information locally. Passwords, while stored locally on the server are encrypted so not even FiberCrafty Admins are able to see your password.  We perform regular monitoring to prevent data loss.

FiberCrafty encrypts all communication between you and our web server using an SSL certificate with 256bit Encryption, so you can be sure that only FiberCrafty is able to see any information you enter on our website.

We will make every effort possible to protect your information and in the unlikely event of any issues, we will notify you promptly so that you can take action.

» Will FiberCrafty be available globally?

One of our primary goals is to be available on a global level! At first, we will only be able to support shops based in the US*. Adding support for shops internationally adds additional layers of complexity so we made the decision to tackle it after our initial roll-out. *US based shops will be able to provide global shipping.

» I have a suggestion/request/desired capability. Care to hear about it?

Absolutely! We want to hear your thoughts and ideas about how to make FiberCrafty even more amazing!  We are building FiberCrafty FOR the fiber crafting community and we are strong believers in collaboration. We know we can learn from you as we plan and design FiberCrafty enhancements.  Drop us a line at info@fibercrafty.com or through any of our other social media outlets.

» What can I expect from FiberCrafty in the future?

Believe us, we have lots of ideas for future enhancements and we expect to come up with even more through your feedback.  We had to make some decisions about what to include in this first release, and what to set aside for future development.  If we didn't, we would never be ready to go live. When we have planned update information, we will share it here and on the blog.

» What does FiberCrafty cost?

Like other marketplaces, shoppers won’t be responsible for any fees at all. FiberCrafty charges the shop owners a small percentage with each transaction. There are no listing fees and no set up fees but fees charged by PayPal will be applied. You can read more in our Terms of Service.

» How did FiberCrafty get started?

That’s a great question! You should check out the blog post titled How did FIberCrafty get started

» What legal stuff I should know about?

If you want to read FiberCrafty’s legal stuff, you can do so by reviewing our Terms of Service. The main ideas are that we expect good manners, each shop is responsible for their own business, and we don’t tolerate anything illegal.

 SHOP OWNER FAQs

» What does FiberCrafty cost?

Like other marketplaces, shoppers won’t be responsible for any fees at all. FiberCrafty charges the shop owners a small percentage (4%) with each transaction. There are no listing fees, no registration fees and no monthly fees but fees charged by PayPal will be applied. You can read more in our Terms of Service

» Where can I mingle with other FiberCrafty shop owners?

We have a closed Facebook group for FiberCrafty Shop Owners! You must have a FiberCrafty shop before joining the group, but come join the conversation

» As a shop owner, how will I get paid?

FiberCrafty runs a nightly payout to your PayPal account.

» I knit/crochet/weave/felt finished items like clothes and blankets. Should I sell them on FiberCrafty?

Probably not, but... Your items will appeal to people who are likely not fiber crafty. A marketplace that targets the general public is a better choice. That said, if you are the adventurous type and want to try it, we won't stop you! Our general rule of thumb is that the audience for FiberCrafty has shared interests in Ravelry and/or attending fiber festivals. If you have something that would appeal to that population, go for it. And if you are generally driving customers directly to your FiberCrafty shop rather than being "found" on another marketplace, that will work too.

» I am a designer and sell patterns, should I sell them on FiberCrafty?

Nope but read on! Let’s face it, Ravelry is ridiculously amazing and they do many things very, very well.  One of those is pattern purchasing and management. FiberCrafty has the ability to support downloads for purchase but it is not currently activated. We are leaving that to those that do it well. However, we would love to talk to you about your patterns and how you might think they will partner with yarns. We would love to provide pattern suggestions to our customers!

» How do I open a shop/add products/manage orders/etc.?

We have help texts throughout the site but you can also wander over to our YouTube channel to view some short tutorials.